Terms of service

Terms of Service

Last Updated: [6/3/2026]

This website is operated by HXebike. Throughout the site, the terms “we”, “us”, and “our” refer to HXebike, a brand operated by HONGKONG HUANXI TECHNOLOGY CO., LIMITED, a company registered in Hong Kong.

Company Information

HONGKONG HUANXI TECHNOLOGY CO., LIMITED

Registered Address:

RM 14, 29/F, HO KING COMMERCIAL CENTRE,
2-16 FA YUEN STREET,
MONGKOK, KL,
HONG KONG

Email: support@hxebike.com

Phone: +1 (646) 456-8952

By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms").

If you do not agree with these Terms, you may not access the website or use any services provided by us.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

1. Eligibility

By using this website, you represent that:

  • You are at least the age of majority in your jurisdiction; or
  • You have obtained the consent of a parent or legal guardian.

2. Products and Services

HXebike offers electric bicycles ("e-bikes"), replacement parts, accessories, and related products.

Certain products may be available exclusively online and may be offered in limited quantities.

We reserve the right to limit or refuse sales to any person, geographic region, or jurisdiction where permitted by law.

3. Product Use and Compliance

You are solely responsible for ensuring that the purchase, ownership, registration, and operation of our products comply with all applicable local laws and regulations.

You agree to operate our products safely and in accordance with all traffic laws and manufacturer instructions.

4. Assumption of Risk

Electric bicycles involve inherent risks, including but not limited to:

  • Property damage
  • Personal injury
  • Serious bodily injury
  • Death

By purchasing and using our products, you acknowledge and voluntarily assume these risks.

Users should wear appropriate protective equipment and exercise reasonable care when operating any e-bike.

5. Pricing and Availability

Prices are subject to change without notice.

We reserve the right to:

  • Modify products;
  • Discontinue products;
  • Correct pricing errors;
  • Update product descriptions.

While we strive for accuracy, we do not guarantee that all descriptions, specifications, images, or pricing information are complete, current, or error-free.

6. Orders and Billing

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • Suspected fraud;
  • Unauthorized transactions;
  • Product availability issues;
  • Pricing errors.

You agree to provide accurate and complete billing, shipping, and account information.

7. Shipping, Returns, and Warranty

Purchases are also subject to our:

  • Shipping Policy
  • Return & Refund Policy
  • Warranty Policy

These policies are incorporated into these Terms by reference.

Customers should review these policies before making a purchase.

8. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

We do not control and are not responsible for the content, policies, products, or services of any third party.

Use of third-party services is at your own risk.

9. User Content

If you submit reviews, comments, suggestions, photographs, videos, or other content, you grant HXebike a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, display, and distribute such content for lawful business purposes.

You agree not to submit content that:

  • Is unlawful;
  • Is defamatory;
  • Violates intellectual property rights;
  • Contains malicious software or harmful code.

10. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how your information is collected and processed.

11. Disclaimer of Warranties

Except as expressly provided in our Warranty Policy or as required by applicable law, all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by applicable law, we disclaim all warranties, whether express or implied, including:

  • Merchantability;
  • Fitness for a particular purpose;
  • Non-infringement.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable consumer protection laws.

12. Limitation of Liability

To the fullest extent permitted by law, HXebike and HONGKONG HUANXI TECHNOLOGY CO., LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of the website;
  • Purchase or use of products;
  • Delays in delivery;
  • Service interruptions.

Nothing in these Terms shall exclude or limit liability where such exclusion is prohibited by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless:

  • HXebike;
  • HONGKONG HUANXI TECHNOLOGY CO., LIMITED;
  • Its directors;
  • Officers;
  • Employees;
  • Affiliates;
  • Agents;

from any claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your breach of these Terms;
  • Violation of applicable laws;
  • Misuse of our products.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute arising out of or relating to these Terms, the website, or any products purchased through the website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

15. Changes to These Terms

We reserve the right to modify, update, or replace these Terms at any time.

Changes will become effective immediately upon posting on this website.

Continued use of the website after any changes constitutes acceptance of the revised Terms.

16. Contact Information

HXebike

Operated by HONGKONG HUANXI TECHNOLOGY CO., LIMITED

Registered Address:

RM 14, 29/F, HO KING COMMERCIAL CENTRE,
2-16 FA YUEN STREET,
MONGKOK, KL,
HONG KONG

Email: support@hxebike.com

Phone: +1 (646) 456-8952