Privacy policy

Last updated: April 15, 2026

This Privacy Policy describes how HXebike (“Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. PERSONAL INFORMATION WE COLLECT

We may collect the following categories of personal information:

  • Contact Information: name, email address, phone number, shipping and billing address

  • Payment Information: payment method details and transaction data

  • Account Information: login details, preferences, and account settings

  • Order Information: products viewed, added to cart, purchased, or returned

  • Device Information: IP address, browser type, device identifiers

  • Usage Data: interaction with our website and services

2. HOW WE COLLECT INFORMATION

We collect personal information:

  • Directly from you when you place an order or contact us

  • Automatically through cookies and similar technologies

  • From service providers such as payment processors and logistics partners

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and service-related communications

  • Improve our website and user experience

  • Prevent fraud and ensure security

  • Send marketing communications (you may opt out at any time)

4. SHARING OF PERSONAL INFORMATION

We may share your information with:

  • Service providers (payment processing, shipping, IT services)

  • Shopify, which powers our online store

  • Marketing and advertising partners (where permitted by law)

  • Legal authorities when required by law

We do not sell your personal information.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Personalize your experience

You can manage cookie preferences through your browser settings.

6. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Opt out of marketing communications

  • Request a copy of your data

To exercise your rights, please contact us using the details below.

7. DATA SECURITY

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.

8. DATA RETENTION

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your place of residence, including the United States and Hong Kong.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. CONTACT INFORMATION

HXebike

Adress: Unit 14, 29th Floor, Ho King Commercial Centre, 2 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong SAR

Email: support@hxebike.com
Phone: +1 (646) 456-8952