Shipping policy

Last Updated: [6/3/2026]

This Shipping & Delivery Policy applies to all orders placed through HXebike.

1. Shipping Coverage

HXebike currently ships to:

  • United States

  • United Kingdom

  • Most countries within the European Union

Shipping availability may vary depending on local regulations, carrier restrictions, and lithium battery transportation requirements.

If shipping is unavailable to your location, delivery options will not appear during checkout.

We do not ship to PO Boxes.

2. Warehouse Locations

Orders may be fulfilled from one of our distribution warehouses, including:

  • California, USA

  • Texas, USA

  • New Jersey, USA

Warehouse selection depends on product availability, inventory levels, and delivery destination.

3. Order Processing Time

Orders are typically processed within:

1–3 business days

Orders placed on weekends or public holidays will be processed on the next business day.

During peak sales periods, processing times may be slightly extended.

4. Estimated Delivery Time

United States

Estimated delivery time:

3–7 business days

United Kingdom & European Union

Estimated delivery time:

5–15 business days

Delivery times are estimates only and may vary depending on destination, carrier operations, customs procedures, weather conditions, and other factors beyond our control.

5. Shipping Carriers

HXebike works with reputable logistics providers, including:

  • FedEx

  • UPS

  • USPS

  • DHL

  • Other regional carriers

Carrier selection is determined based on destination, product type, and warehouse location.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

Some orders may be shipped in multiple packages at no additional cost.

7. Large Item Deliveries

Electric bicycles and other oversized products may require special handling.

Delivery is generally made to curbside or the main entrance of the delivery address.

Customers are responsible for:

  • Bringing products indoors;

  • Inspecting products upon delivery;

  • Completing any required assembly.

We recommend ensuring that an adult is available to receive large shipments.

8. Damaged, Missing, or Lost Shipments

Please inspect your order upon delivery.

If your shipment arrives damaged, incomplete, or contains incorrect items, please contact us as soon as possible and no later than 7 calendar days after delivery.

Please provide:

  • Your order number;

  • Photographs of the packaging;

  • Photographs or videos of the issue.

Lost shipment claims may require carrier investigation before a resolution can be provided.

9. Failed Delivery or Refused Shipments

Customers are responsible for providing accurate shipping information.

If delivery fails due to:

  • Incorrect address information;

  • Recipient unavailability;

  • Refusal of delivery without an approved return authorization;

additional shipping, return shipping, storage, or carrier fees may apply.

These costs may be deducted from any applicable refund where permitted by law.

10. Shipping Delays

HXebike is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Customs inspections;

  • Transportation disruptions;

  • Carrier service interruptions;

  • Government actions.

Estimated delivery times are not guaranteed.

11. Contact Information

HXebike

Address:

Unit 14, 29th Floor, Ho King Commercial Centre, 2 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong SAR

Email: support@hxebike.com

Phone: +1 (646) 456-8952